Garage › Service history

Vehicle service history: what to record on every visit

A garage that remembers a vehicle works faster and sells more honestly. The history is only as good as the few facts written on each job card.

The facts that matter

• Registration number: the key. "PB10AB1234" and "pb 10 ab 1234" are treated as the same vehicle here.
• Odometer reading: write it on every visit. It is the only way to tell later how far the vehicle runs in a month.
• Complaint and work done: the complaint in the customer’s words, and each part and labour line you billed.
• Owner and phone: the same vehicle can change hands. The newest job card decides whose name and phone are shown.
• Next service: only on a periodic service.

Where to see it

Press Vehicle history on a job card to see all earlier job cards of that vehicle, or All vehicles in the desk to search by registration, make, owner or phone. When you type a registration number already seen, the page fills make, model, year, fuel and owner and tells you how many earlier job cards exist.

Use it in the workshop

• Before quoting, open the history: a part changed 2,000 km ago should not be sold again without a conversation.
• Show the customer the list of past work when they ask what was done last time.
• Download the vehicle list for Excel once a month and keep it with your other records.